Using the familiar contrast of “Tiggers” and “Eeyores,” this session explores how optimism, resilience, energy, and accountability directly impact teamwork, client interactions, and day-to-day job satisfaction in today’s insurance workplace.

This isn’t a feel-good pep talk. It’s a real-world playbook for navigating people, pressure, and change.

In this session, you’ll learn how to:

• Build positive, productive relationships—even when others bring negativity into the room

• Communicate more effectively with coworkers and clients, especially in stressful or emotional situations

• Contribute to a culture of trust, accountability, and collaboration—regardless of your title

• Navigate difficult client interactions while maintaining professionalism and clear boundaries

• Recognize when a relationship (internal or external) is no longer healthy—and what to do next

• Develop habits that fuel resilience, adaptability, and long-term career growth

Whether you’re an agency owner, manager, CSR, producer, or support staff, this session will help you work better with others, protect your energy, and elevate the culture around you - one interaction at a time.

If you’re ready to bring more optimism, clarity, and confidence into your workday, and have some fun while doing it, this is a session you won’t want to miss.